Summary
Knowledgeable and diverse Desktop and Network Technician with many years of experience building, configuring and repairing desktop and laptop computers. Functioned in multiple roles in a small IT organization supporting users and offices in diverse locations. Skilled in troubleshooting and resolving hardware, operating system and software problems. Familiar with Windows and Linux operating systems with a working knowledge of Microsoft Office applications, HTML/XHTML and CSS.
| • Desktop and laptop repair |
• Network Support |
| • Software installation and configuration |
• Hardware/Software Testing |
| • Backup and recovery operations |
• Help desk support |
Professional Experience
| PC Support Consultant, Premier Health Partners, Good Samaritan Hospital, Dayton, OH |
2010-Present |
| Indecon Solutions |
|
| Indianapolis, IN |
|
Supported the Device and Imaging team at Good Samaritan Hospital.
- Configured and deployed computer systems and thin clients to support clinical and administrative operations.
- • Resolved various hardware and software issues in response to help desk assignments
| Preventive Maintenance Technician, CareFusion |
2010-2010 |
| Adecco Engineering & Technical |
|
| Columbus, OH |
|
Performed firmware upgrades and preventive maintenance on CareFusion Alaris medical equipment in two separate projects at Miami Valley Hospital, Dayton, OH and Community Mercy Hospital, Springfield, OH.
- Perform software updates of medical devices using proprietary software applications.
- Perform electrical safety tests on medical devices using an electrical safety analyzer.
- Perform functional tests on medical devices using proprietary software application.
| Desktop Refresh Consultant, Community Mercy Health Partners, Springfield, OH |
2009-2009 |
| Tailwind Associates |
|
| Schenectady, NY |
|
Configured and deployed computer systems in support of a system-wide operating system migration.
- Applied images to new and existing desktop computer systems.
- Deployed and configured computer systems at the desktop, installing and testing applications.
- Assisted the Desktop Support staff with routine help desk assignments as required.
| Systems Specialist |
1999-2009 |
| Motoman, Inc. |
|
| West Carrollton, OH |
|
Provided computer support for employees at locations in the United States, Canada, Mexico, and Brazil
- Provided primary Help Desk support and direct technical assistance for over 450 local and remote employees
- Assisted Network Administrator in maintaining corporate wide-area and local-area network infrastructure
- Installed client software on over 300 computers during a company-wide migration to the Novell GroupWise email system
- Configured new and redistributed computer systems using Novell ZENWorks, Symantec Ghost and manual installation methods
- Coordinated warranty and non-warranty repairs of computer assets with vendor support staff and local repair facilities
- Reduced repair costs by obtaining parts and repairing out of warranty desktop and notebook computers in-house
- Managed tape backup and data recovery for over 40 servers at corporate headquarters using Backup Exec and Commvault software
- Worked closely with vendors in the deployment of Novell ZENworks configuration management software
- Worked closely with vendors in the deployment of Commvault disaster recovery/backup system
- Provided network and telephone system support to Stillwater Technologies at shared facility
| PC Configuration Technician at Motoman, Inc., West Carrollton, OH |
1999-1999 |
| Tek Systems |
|
| Cincinnati, OH |
|
Configured and deployed computer systems
- Configured and installed desktop computer systems throughout corporate headquarters to replace aging MacIntosh systems and to ensure Year 2000 compliance
- Performed troubleshooting and servicing of computer systems and printers
- Created and applied disk images for generic and specialized desktop configurations
| PC Configuration Technician at Speedway-SuperAmerica, Enon, OH |
1999-1999 |
| Tek Systems |
|
| Cincinnati, OH |
|
Configured and deployed computer systems
- Configured and installed desktop computer systems throughout the corporate headquarters to support facility expansion, hardware upgrades and resource redistribution
- Created and applied disk images for generic and specialized desktop configurations
- Performed troubleshooting and diagnostic testing of computer systems
| Software Tester at Lexis-Nexis, Dayton, OH |
1999-1999 |
| Manpower Technical |
|
| Dayton, OH |
|
Performed testing of Lexis-Nexis software products
- Tested software and Web-based products using established test plans and ad hoc testing methods
- Developed and applied test cases for Web-based software products and provided defect reports to developers
| Computer Technician |
1999-1999 |
| Manpower Technical |
|
| Dayton, OH |
|
- Various one-day assignments installing Point-of-Sale systems and computers in the Dayton area
| Technical Specialist I |
1998-1998 |
| MacAulay Brown, Inc. |
|
| Beavercreek, OH |
|
- Developed Visual Basic front-end application for SQL server-based database in support of a DoD project
- Configured desktop systems for use at remote sites in support of the project
| PC Configuration Technician |
1993-1998 |
| United Computer Resources, Inc. |
|
| Kettering, OH |
|
Assembled, configured, tested, and serviced custom computer systems
- Assembled, configured, tested, and serviced custom computer systems for corporate, education, government and individual clients
- Streamlined and automated configuration and testing operations, reducing system build time by 25 percent
- Created an in-house manual for assembling, configuring and testing new systems, establishing standard procedures for the Configuration Department
- Developed, implemented and applied quality control standards for new systems, reducing new system failure rate to less than five percent
Education
-
- Miami-Jacobs College, Dayton, OH
- Associates of Applied Science Degree in Network Engineering
- Wright State University, Dayton, OH
- Coursework for Bachelor of Science, Computer Science degree
Professional Development
- United States Air Force
- Retired with over 20 years of service
- Master Sergeant, Communications Security Analyst
- Technical Certifications
- Microsoft Certified Systems Engineer, 2001
- Cisco Certified Network Associate, 2001
- Computing Technology Industry Association Network+, 2000
- Computing Technology Industry Association A+ Certified Service Technician, 1998
- Other Items
- Administer and maintain a small, mixed-environment Windows domain
- In the process of migrating Windows Active Directory to a Linux-based network
- Basic experience administering and maintaining Linux desktops and servers
- Basic experience with web development using HTML, XHTML and CSS
- Downloadable resumés:
- MS Word
- PDF
- Text